Refund policy

Returns & Refunds

Unopened products — Return any unopened, unused product within 30 days of delivery for a full refund. Seal must be intact.

Opened products — For hygiene and safety reasons we can't accept returns of opened or used product. This is standard for cosmetics and depilatories. That said, if the product caused a skin reaction despite a proper patch test, or didn't work as described, email us. We'll look at it case by case.

Damaged, wrong, or missing items — Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or refund in full, your choice. You won't need to ship anything back.

Orders that never arrive — If tracking shows no movement for 14 days, or your order hasn't arrived within 25 business days of shipping, contact us for a full refund.

How to start a return — Email [EMAIL] with your order number and what went wrong. We reply within 2 business days. Don't ship anything back before contacting us.

Refund timing — Approved refunds go to your original payment method. Banks typically take 5–10 business days to post it.

Cancellations — Email us as soon as possible. We can usually cancel before shipping. After that, the return policy above applies.